INTRODUCTION

At JenEm Agriworks, your privacy is a priority. We understand the importance of protecting your personal data and are committed to being transparent about how we collect, use, and safeguard your information. JenEm respects your privacy and is committed to protecting it. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our website, [www.jenemagriworks.com].
By accessing or using the Website, you agree to the collection and use of your personal
information as described in this Privacy Policy.

INFORMATION COLLECTION AND USE

We may collect personal information from you such as your name, email address, and phone number when you voluntarily submit it through forms on our website. We use this information solely for the purpose of providing and improving our services to you.

We collect two types of information when you use our Website:

a) Personal Information

Personal information is data that can be used to identify you or contact you. We may collect the
following personal information when you interact with our Website:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (such as credit card information)

Any other information you voluntarily provide via forms, contact requests, or customer service inquiries

b) Non-Personal Information

We may also collect non-personally identifiable information about your interactions with the Website, which helps us improve our services. This information may include:

• IP address
• Browser type and version
• Operating system
• Pages visited on our Website
• Referring website or search engine
• Time spent on specific pages

c) Cookies

We use cookies and similar technologies to enhance your browsing experience and gather information about how you use our Website. Cookies are small text files placed on your device that help us understand user behavior and improve our site. You can adjust your browser settings to manage or reject cookies, but this may affect the functionality of the Website.

INFORMATION USAGE

We use the information we collect for the following purposes:

• To process transactions and fulfill orders: We use your personal details to process payments, ship your orders, and communicate about your purchases.
• To enhance and improve customer service: Your feedback helps us respond to customer inquiries and support requests more efficiently.
• To custom and tailor your experience: We may use your information to customize content and offers to better suit your preferences and needs.
• To send marketing communications and updates: If you opt-in, we may send you promotional emails, newsletters, or product updates about JenEm Agriworks. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails.
• To maintain the Website: JenEm uses non-personal information to monitor traffic, identify trends, and improve the overall user experience on our Website.

DATA SECURITY

We implement a variety of security measures to protect your personal information from
 unauthorized access, alteration, or disclosure. These measures include encryption, secure server connections, and regular security assessments. We also take the appropriate measures to safeguard your personal information against unauthorized access or disclosure. However, while we strive to protect your data, no system is perfectly secure hence be advised that no method of transmission over the internet or electronic storage is 100% secure.

INFORMATION SHARING

We do not sell or trade your personal information to third parties. However, we may share your information in the following cases:

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating the Website, processing payments, delivering products, or providing customer support. These partners are bound by confidentiality agreements and are only allowed to use your information to perform their specific functions on our behalf.
• Legal Compliance: We may disclose your personal information if required to do so by law, or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: If JenEm Agriworks undergoes a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. You will be notified before your personal information is transferred to another entity or becomes subject to a different privacy policy.

DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will delete it securely.

YOUR DATA RIGHTS

Depending on your location and applicable laws, you may have the right to request access to, correction of, or deletion of your personal data. You also have the right to object to or restrict certain types of data processing. If you would like to exercise any of these rights, please contact us using the information below. We will respond to your request within the time frame required by law and take appropriate steps to address your concerns.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We have no control over the content or privacy practices of these websites and encourage you to review their privacy policies before providing any personal information. These third-party websites may have their own privacy policies, and we encourage you to review them. We are not responsible for the content or privacy practices of external websites.

CHILDREN’S PRIVACY

JenEm Agriworks does not knowingly collect or solicit personal information from individuals under the age of 16. If we discover that a child under the age of 16 has provided us with personal information, we will take immediate steps to delete that information from our records.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change our Privacy Policy at any time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be posted on this page, along with the updated “Effective Date” at the top of the policy. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

HOW TO CONTACT US

To contact us about anything to do with your personal data and data protection, including making a subject access request, please use the following details:

• Email: info@jenemagriworks.com
• Tel: +233 (0) 592 261 697